I ordered a custom fitting Anna outfit and took extreme care with my measurements, but when it arrived it fit extremely poorly. Some areas are too tight and some are literally four inches larger than my provided measurements. When I lift up my arms, the entire dress lifts so the bust is in my neck and the shoulders above my actual shoulders. The boots are way too tight and have no ankle support, and the cape clasp doesn't close so it falls off and thus the poor fitting cape falls off. All in all, not usable. Customer service was very kind and tried to help, but all they were ultimately able to offer was $25 refund and the same in store credit (I will not be ordering anything else based on this experience) so not even enough to cover alterations. The quality seemed pretty good if it had fit, but I'll never be able to use this so it was just a really big waste of money. What a bummer!